Should you have any questions or concerns, please contact our customer service department via email at [email protected] or call us at 323-302.8355.
We want you to be satisfied with your order. If you are unhappy for any reason, we will gladly accept your timely return of any unused, or defective merchandise for a full refund of the original purchase price, credited back to the credit card that was used to purchase the item(s). Please contact us first to obtain an RMA number.
Returned merchandise should include the vendor packaging and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. Items returned after 30 days might be subject to a reduced refund.
On the front of your packing slip (enclosed with your purchase), note the RMA number and reason(s) for return and whether you wish to exchange it, credit the price toward another purchase, or receive a refund. Write your RMA number in large text on the outside of the package. Enclose your packing slip with the item and ship, prepaid to:
2029 Verdugo Blvd. Ste. 193
Montrose, CA 91020
For store bought items, you can bring your receipt and your returnable item(s) to the store where you purchased it for a full refund on defective or unused merchandise.
Wisp Superfoods ships online orders to addresses in the continental United States, Alaska and Hawaii. Continental United States orders are shipped via USPS and UPS. Alaska and Hawaii orders are shipped via USPS. You should receive your products within seven to ten business days from the date your order is processed. Weekday orders placed by noon, PST, are typically shipped the next business day. Orders placed after 3:00 pm, PST, on Friday will be processed the following Monday.
For standard orders placed in the continental United States, our system will dynamically calculate the UPS shipping fees.
Protecting your privacy is important to us. We hope the following statement will help you understand how Wisp Superfoods collects, uses and safeguards the personal information you provide to us on our site.
We collect customer billing, shipping and product ordering information. This is the basic information necessary to perform our accounting and display your on-line receipt. We also may use it to plan our inventory and promotions to better match our customer’s needs.
We keep your information in complete confidentiality! We do not share or sell your information or share it with any outside organization (affiliates/subsidiaries/partner/individual/organizations working on our behalf are not considered outside organizations).
We take your privacy seriously. Any customer inquiry should be directed to [email protected] where it will be promptly answered.
Protecting the safety of your credit card information is important to us.
We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it’s a highly sophisticated method of scrambling data as it travels from your computer to our website’s servers.
We also DO NOT store your credit card number or the expiration date or the CVV2/CID on our servers. The credit card is forwarded through the encrypted SSL layer to our credit card transaction processor. Their site is protected by layers of firewall, security systems and a full time staff of security experts.
In order to assist you when you call to inquire about a particular transaction, we store only the last 4 digits of the card number and the type of card (visa/mc/amex). This minimal information is enough to help you identify which credit card you used to pay for a purchase without any compromise to the security of your credit card information.
Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards as well. For more information on the Fair Credit Billing Act you can visit:
Remember: If unauthorized use of your credit or debit card does occur, you must notify your card provider, in accordance with the agreement you have with the company.